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Terms & Conditions

1. Terms of Use

Your use of this Website is subject to these terms of use and all applicable laws.

By using our website, you accept and agree to our Privacy Policy. Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our products and services, including making purchases via our website. We do our best to supply precise information on this site; however, errors and omissions may occur.

We make no warranties or guarantees, except for the guarantees implied by the Consumer Guarantees Act 1993 and the Fair Trading Act. We do not accept liability to you or any third parties, arising from any cause of any kind including but not limited to any damage, loss, cost, claim or expense which may directly or indirectly result from:

  • Your use of this website,

  • interruption, delay or diminishing in the functioning, operation or availability of our website, exposure to or transmission of any computer virus, internet access difficulties in connection with our website, or malfunction in equipment or software.

  • Your use of or reliance on information contained or accessed through this website.

  • Any breach of your warranties stated in these terms of use.

2. Governing Law

This contract is governed by the laws of New Zealand and such other laws which are applicable in the country where you are resident.

3. Website Content

Every effort has been made to portray the colours and components of our products that appear on this website as accurately as possible. However, we cannot guarantee that images on our website exactly represent actual products or their packaging. The actual colours you see depend on the monitor you are using; hence, we cannot guarantee that the online display of any colour will be completely accurate. There may also be some slight variances in product compositions due to the nature of ongoing product development and improvements.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Fitz Great´s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Fitz Great´s endorsement or approval of such third parties, their websites or their businesses or other activities.

4. Pricing

All prices are in New Zealand dollars (NZD) and include New Zealand Goods and Services Tax (GST) levied under the Goods and Services Tax Act 1985. Prices online are exclusive of delivery charges.

Fitz Great Limited reserves the right to correct any pricing errors displayed due to human error, computer malfunction or other reason. Fitz Great Limited will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

5. Delivery Charges

Delivery charges are not included in the prices disclosed for each product. Delivery charges are indicated in our Shipping Information Section.

You are responsible for any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand.

We may occasionally provide special offers and promotions concerning delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

6. Returns Policy

We accept returns within 30 days from the date your order is shipped. The returned product must be in its original packaging and condition. That is, the product must not be tried on or washed and the packaging cannot be altered. Returns are processed within 5 - 7 business days of us receiving the returns and the refund will be for the full value of the product, however, will not include delivery costs.

If the reason for returning the product is because it is faulty, please let us know as soon as possible. In that case, we will send a replacement as soon as we receive the faulty product. The delivery costs involved in returning the faulty product and sending the replacement will be on us.  

7. Exchange Policy

Although we aim to do our best, if for some reason you get your order and you realise that you got the wrong colour or size, we will happily exchange it for you. To exchange your product simply send us an email or give us a call and we will sort out the best solution for you.


8. Privacy Policy

If you provide us with personal information through your use of this website, this information may be retained by us in our database. You have a right under the Privacy Act 1993 to access any personal information held about you or to request us to delete any such information. By accepting these Terms of Use you are acknowledging that you have read and accept this Privacy Policy.

We may collect information about yourself, such as your name, address, email address and telephone numbers, when:

  • You make a purchase from us or

  • You contact us via phone, email or through our website´s contact form.

We will never sell your information to any third party or business. We may use the information to process your transactions and for promotional purposes, this will include disclosing your address details to our courier company for delivery of products. However, we do not disclose your information to other companies unless it is required:

  • to prevent actual or potential fraud or illegal activity;

  • if we are required to do so by law.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud - if anything suspicious occurs.

9. Security

Our checkout process is secured by HTTPS / TLS encryption and it is safe for you to purchase from our Wix site. 

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Additionally, our website only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

For more information about how payment information is encrypted and secured, please contact your chosen payment gateway (Stripe or PayPal). 

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